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Customer Testimonials

Customer Testimonials


We obviously want you to feel confident that we actually do provide the type of service, satisfaction, and value that we claim. In addition to the 5-Star rating we have been awarded by Yahoo! Shopping for more than 7 years, here are just a few of the testimonials that we have received from customers:

  • I was totally satisfied with the speed and efficiency with which my order was handled, this is my second dealing with this company, and I have already recommended them to friends and family.
    Larry, North Carolina

  • Really nice people to deal with - fast shipping, great products. Can't go wrong buying from them. Thanks! Emma, New Hampshire

  • I found ShopEnglandOnline through a google search - and, as they say in England, they are the best thing since sliced bread! Their product offering, prices, and customer service are exceptionally good. They have always shipped my order the same day I placed the order - even on a Sunday, and so their delivery is very fast. Their follow-up emails are polite, thorough, and timely. I believe this is the best place to find goods from England Janet, Virginia

  • Wonderful, courteous company - the English goods are superb. Thanks to them I can enjoy a good cup of tea. The quality speaks for itself. This company is the best ambassador for things English, bless 'em. Ida, New Jersey

  • First class service is the norm. Marcus, Arkansas

  • Great! Only place in the States I've found dolly mixtures, it shipped promptly, and when I realized I'd mistyped the address, they chased the UPS guy down the hall to handwrite the correct address on the package! Thanks a bunch! Peter, California

  • Very good Merchant site with a good selection and competitive prices. Goods were well packed and delivery was quick Geoffrey, Indiana

  • Amazing merchant, and they packed my items with time and care, thanks....and the crackers taste heavenly...I will be buying from them again...... Melanie, Nevada

  • Great service - highly recommend Emma, New Hampshire

  • Ordered on Friday. My package arrived on Wednesday with UPS Ground. Everything intact and packaged nicely. Delighted. Shona, Indiana.

  • Easy no hassle shopping with a fast delivery, perfect! Rob, New York

  • What a wonderful online resource for a taste of home! Rebecca, Minnesota

  • Ab fab....need I say more? Brian, Wisconsin

  • They couldn't be nicer, or faster in delivery! Products were packed exceptionally well. I will be ordering again very soon. Susan, New York

  • I have never been so pleased shopping on line as this time with ShopEnglandOnline.com. I would recommend them to anyone! Delma, Puerto Rico

  • They are always very pleasant to deal with. Very friendly and helpful if you have a question. Shipping is always very speedy. Pamela, Tennessee

  • Could not ask for better service! Fresh quality tea, fast shipping, friendly e-mails. We will be shopping with them in the future. Thank so much Beth, Florida

  • Smooth operating site. Faster than expected shipping. Elliot, Washington

  • Prompt fast service & delivery of goods. I like the one fair price for shipping. Web site easy to navigate. I'll shop there again! Nancy, New Mexico

  • Absolutely fantastic, and friendly service. I'm so thrilled to be able to get products from England right here in the US! ShopEnglandOnline provides outstanding service, and prompt delivery! I will definitely be back for more! Stephanie, Michigan

  • It was such a pleasure to deal with this merchant. They were so helpful and couldn't have been nicer. There was a problem with my order and not only did they suggest another similar product but when I ordered it they made sure that it was included in the orginal order and didn't charge me extra mailing. I will certainly order again from them, and will recommend them highly. Dolores, Pennsylvania

  • They had just what I needed. The site was easy to navigate. There were lots of shipping options. They kept me up to date on what was happening with my order. The item was shipped right on time. Everything was just as promised! Tiffany, Washington

  • Great selection, well structured web site and good follow up by email when there are issues with the order. Highly recommended for ex-pat Brits. Philip, Massachusetts

  • Exemplary speed, ease of ordering, packing, communication (order tracking). First class merchant. This is the way online shopping should be. Will definitely do business with again. Alison, Illinois

  • I found this company to be efficient, friendly and reliable. The company telephoned me the day after I placed my order to clarify a question they had regarding my address. My order was shipped promptly and, with standard shipping, arrived within three days. ShopEnglandOnline charged a smaller shipping fee than other companies I have ordered this merchandise from in the past. I will stick with ShopEnglandOnline from now on.
    Roberta, New York

  • I had an extremely positive experience with ShopEnglandOnline.com. They were very professional, courteous, and accommodating. Excellent communication and follow-up. They took great care in the packaging, and everything arrived beautifully. I'd shop with them again in a heartbeat! Chen Yin, California

  • ShopEnglandOnline is a gem! Great customer service, speedy shipping, polite and courteous. Wonderful to deal with. I wouldnt shop anywhere else! Thanks a million!
    Lana, North Carolina

  • I am very pleased with the service and the products I purchased and plan to order more in the near future. A very pleasant and VERY easy shopping experience! Ellen, Florida

  • The shop responded quickly to my order, letting me know availability and specific details about the product. The product arrived, well-packaged, within two days of the order, just as described. Very friendly, personal service. Janet, North Carolina

  • Very prompt and courteous I would recommend to anyone interested in purchasing british items. Carol, North Carolina

  • Excellent Experience! Look forward to using them again. Jonathan, Maryland

  • Everything I have purchased from ShopEnglandOnline has been received unbroken due to their excellent shipping standards. Not one biscuit broken! I usually find what I am looking for. They are a pleasure to shop with. Deborah, New Jersey

  • I always buy my tea here, and the ShopEnglandOnline owners do a great job! They are prompt, they keep me informed as to status, and I particularly like the fact that their shipping charges are based on weight, not dollar value. Carolyn, Indiana

  • I was very surprised at how fast and easy it was to order from ShopEnglandOnline.com. My products arrived 2 days after I ordered! They also didn't charge high shipping and handling like many other sites. They only charged for actual shipping. I will definitely be ordering from them again. Deborah, South Carolina

  • Fast, easy, and efficient. Who could ask for anything more? This is what shopping online should always be like. Terry, Kansas

  • What a wonderful buying experience. Very friendly customer service, super fast shipping, and tasty chocolate bars! I will definitely purchase from ShopEnglandOnline.com again. Thank you. Jenee, Pennsylvania

  • Feel free to post this on your customer satisfaction page. We are VERY pleased with your service! Found your site on Google.com and my friend who LOVES grapefruit marmalade was awed. Said he's never seen TWO jars of this anywhere at one place. When the order first came, and it was gooseberry preserves instead, I called, spoke to Josephine, and Barry called me back within 2 hours to say he was rush-shipping at no extra charge the correct order in time for Christmas, and to keep the 2 gooseberry jars with their compliments. I am more than pleased with the service, the products are delicious, shipping was both quick and careful, and the website is great! I know my friend and I will be ordering more from ShopEnglandOnline.com. Thank you! Annie, Connecticut

  • Made a call to their shop where they personally informed me of their shipping options and other information to ensure the package came on time. They were incredibly nice, definitely recommended. The turkish delight was exactly what I wanted to. Steve, Ohio.

  • Fabulous experience. Prices were extremely competitive and packaged arrived earlier than expected. Will definitely shop here again in the future. Lisa, Colorado.

  • Fabulous from start to finish! Very nice people, great product, fast shipping, competitive prices--what more could you ask for??!? Emily, California

  • They had exactly what I wanted at much better prices than other places I had found. Items were shipped and delivered as promised, very nice transaction, good people to do business with. Thanks! Anthony, Pennsylvania

  • They are SO nice and helpful, and they communicate really well what's going on with your order. I can't imagine better service than I've had from them so far. Linda, Texas

  • I give them all "A"s: Prompt shipping, reasonable prices, professional packaging. The site was easy to navigate too. I've rarely been moved to write such a testimonial, but this is extraordinary. Having ordered from you previously, my daughter directed me to your site just last Monday. I ordered a couple of packages of tea from your Bargain Basement on Tuesday and they've arrived this Friday a.m. Terrific service, reasonable prices (our local teashop is asking an exorbitant $5.50 per package of chocolate digestives!!) You'll be seeing a lot of orders from our family. Barbara, Colorado

  • I have rated ShopEnglandOnline excellent for the simple reason that nothing was too much trouble for them. My country was not listed on their on-line ordering form, so they added it for me! I like this no nonsense, easy to get what you want approach. Many online stores will not ship internationaly - I can't understand why, it defeats the object of it all? Well done ShopEnglandOnline (I will be back when my tea runs out!) Graham, Taiwan

  • Good pricing, very prompt and everything shipped to my father (a gift) perfectly. The product appears to be great, and fresh! Philip, Michigan

  • Great shopping experience. The web page was well designed and very complete. The goods arrived well packed and promptly. I was notified of the progress of the order and, with a UPS tracker code, I was able to know exactly when it came. I will go back to ShopEnglendOnline.com and I already have told friends and family. Valerie, Texas

  • They no longer had an item I ordered available, but were very prompt in telling me, and then letting me know when other items came in that would replace that item... Very good service and very prompt... Sally, Oregon

  • Very quick, and conscientious shipping - thank you! I appreciated your great selection (I had been looking all over for the Mamade marmalade) and very quick shipping. I plan to stop by your site again to stock up for Christmas! Julie, New York

  • Good fast service- very reasonable prices. Dixie, Wyoming

POINT OF SHIPMENT All orders shipped from Greensboro, North Carolina.

Customer Satisfaction is Priority #1 We are here to ensure you are completely satisfied at all times. Call either Barry or Josephine at (336) 674-1024, between 9.00 am. and 7.30 p.m. EST or send an e-mail to Customer Service

Please, let us know if a favourite item of yours is missing. We will be only too happy to try and find it for you. Tell us what you are looking for and if it is available in the US we will e-mail you with the availability, and price.